Assessment

Client Benefits

The Customer Service Assessment was designed to identify individuals who will

  • carry out tasks with attention to detail,
  • be able to withstand criticism and stress, and
  • provide courteous, tactful, and accurate service to customers.

Illustrative Topics

The Customer Service Assessment will take about 30 minutes to complete and assesses areas such as:

  • Conscientiousness/Diligence: A dependable, careful and thoughtful work approach, with a high level of effort and commitment in completing work assignments.
  • Cooperation/Teamwork: Willingness to work with others to achieve common goals and be part of a group, willingness and interest in assisting customers as a regular work function.
  • Courtesy/Tact: An individual’s tendency toward treating others with respect as well as saying and doing the right thing at the right time.
  • Sense of Urgency/Initiative: Accomplishment of tasks by responding quickly and taking immediate action.
  • Stress Tolerance: Demonstration of resiliency in the face of criticism and stressful situations.

How does it work?

5 easy steps to Hiring The Perfect Employee.